Shipping policy
Last updated: 25 October 2026
1. Shipping costs
Standard shipping is free on orders over $100 (after discounts). For smaller orders, the shipping cost is calculated and shown at checkout before you pay.
2. Processing time
Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays). You will receive an order confirmation email straight after ordering, and a shipping confirmation email with your tracking number as soon as your order ships.
3. Delivery times
Estimated delivery times after your order has shipped:
|
Destination |
Estimated delivery |
|
European Union |
7–14 business days |
|
United Kingdom, Switzerland & Norway |
8–15 business days |
|
USA & Canada |
8–16 business days |
|
Rest of the world |
10–20 business days |
These are estimates, not guaranteed delivery dates. Delays can happen during holidays, sales periods, bad weather or customs checks. If your order is significantly late, contact us and we'll help.
4. Order tracking
Every order is shipped with tracking. Use the tracking number from your shipping email on our Track your order page. Tracking can take 2–3 business days to show the first update.
5. Customs, duties and taxes
Orders delivered within the EU have no additional customs fees. For orders delivered outside the EU, your country may charge import duties, taxes or handling fees. These are not included in our prices, are set by your local authorities, and are paid by the recipient.
6. Address errors and failed deliveries
Please check your shipping address carefully at checkout. If you notice a mistake, contact us right away. We can change the address free of charge until the order ships. If a parcel is returned to us because of an incorrect address or because it wasn't collected, we can reship it once you've paid the new shipping cost, or refund the order minus the shipping costs we incurred.
7. Lost or damaged parcels
If your tracking hasn't updated for 10 business days or shows the parcel as lost, contact us and we'll open an investigation with the carrier. If the parcel can't be found, we'll send a replacement or give you a full refund. If your order arrives damaged, see our Refund policy.
8. Contact
Questions about shipping? Email revscent.store@gmail.com.