Arrived damaged?
Tell us within 30 days of delivery and send photos. You get a free replacement or full refund – at no cost to you.
Changed your mind?
Return it unopened and in original condition within 30 days of delivery. You pay the return shipping.
Refund in 5–10 days
Once your return arrives and is checked, we refund your original payment method within 5–10 business days.
How to return
Return in 4 steps.
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1
Contact us
Email us with your order number and the reason. For damage, add photos or a video.
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2
Get approval
We reply within 24 hours with the return address and instructions.
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3
Send it back
Pack the item safely and ship it with tracking. Keep your receipt.
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4
Get your refund
We refund you within 5–10 business days after the return arrives.
The details
Returns policy.
Damaged or faulty items
If your order arrives damaged or doesn't work, contact us within 30 days of delivery with your order number and photos or a video of the problem. We'll send a free replacement or give you a full refund. You won't pay for any shipping. In most cases you don't need to send the item back – we'll tell you if we need it.
Not happy with your order
You can return any item within 30 days of delivery if it is unopened and in its original condition and packaging. Please contact us first – don't send items back without our return instructions. Return shipping costs are paid by you, and we recommend a tracked service, as we can't refund parcels lost on the way back.
Your 14-day right of withdrawal (EU)
If you're a consumer in the EU, you also have the legal right to withdraw from your purchase within 14 days of delivery without giving a reason – even if you've opened the box to check the product. You pay the return shipping. If the product has been used or damaged beyond what's needed to check it, we may reduce your refund to cover the loss in value. To withdraw, just email us a clear statement that you want to withdraw.
Refunds
Refunds go to your original payment method within 5–10 business days after we receive and check your return. Your bank may need a few extra days to show it.
Items we can't take back
Opened essential oil bottles can't be returned for hygiene reasons. Gift cards are non-refundable.
Your legal rights
This policy doesn't affect your statutory rights. Under EU law, you have a legal guarantee of conformity for at least 2 years for faulty goods. The full legal text is in our Refund policy.
Returns FAQ
Returns questions.
My car arrived damaged – what do I do?
Sorry about that! Email us within 30 days of delivery with your order number and a few photos or a short video of the damage. We'll send a free replacement or give you a full refund – you won't pay anything.
Can I return it if I don't like it?
Yes. You can return it within 30 days of delivery as long as it's unopened and in its original condition. Return shipping is paid by you. Full details on our returns page.
What about my 14-day right of withdrawal?
If you live in the EU, you can always withdraw from your purchase within 14 days of delivery without giving a reason. You can open the box to check the product, but please handle it carefully – we may deduct value for damage or heavy use. Return shipping is paid by you.
When will I get my refund?
Within 5–10 business days after we receive and check your return. The money goes back to your original payment method.
Can I exchange for a different model?
Yes – for unopened items within 30 days. Contact us and we'll arrange it. Return shipping is paid by you; we ship the new model for free.
Still have questions? Message us
Need help?
Start a return.
Email us with your order number – we'll reply within 24 hours.