Refund policy

Last updated: 25 October 2026

We want you to love your RevScent car. If something isn't right, here's exactly how returns and refunds work.

1. Items that arrive damaged or faulty

If your order arrives damaged, broken or doesn't work, contact us within 30 days of delivery at revscent.store@gmail.com with:

  • your order number, and
  • photos or a short video showing the damage or fault (and the outer packaging if it was damaged in transit).

We will send you a free replacement or give you a full refund, whichever you prefer. You won't pay any shipping costs. In most cases you don't need to send the damaged item back; if we do need it, we'll tell you and cover the return cost.

2. Returns if you're not happy (30 days)

If you change your mind, you can return items within 30 days of delivery, provided that:

  • the item is unopened and in its original condition and packaging, and
  • you contact us first at revscent.store@gmail.com to receive return instructions. Items sent back without contacting us first may not be accepted.

Return shipping costs are paid by you. We recommend a tracked shipping service, as we can't refund parcels that are lost on the way back to us.

3. Your statutory right of withdrawal (EU consumers – 14 days)

If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period ends 14 days after the day you (or a third party you name, other than the carrier) receive the goods.

To exercise your right of withdrawal, inform us at revscent.store@gmail.com by a clear statement (for example, an email) that you wish to withdraw. You can use the model withdrawal form in our Terms of Service, but you don't have to. It is enough to send your statement before the 14-day period ends.

You must send the goods back to us without undue delay and no later than 14 days after telling us that you are withdrawing. You bear the direct cost of returning the goods.

You may open the packaging and handle the product as you would in a shop to check its nature, characteristics and functioning. You are only liable for any loss in value of the goods resulting from handling beyond what is necessary for this, and we may reduce your refund accordingly.

When you withdraw, we refund all payments received from you, including the standard delivery cost, without undue delay and no later than 14 days from the day we were informed of your withdrawal. We may withhold the refund until we have received the goods back or you have supplied proof of having sent them, whichever is earlier. We use the same payment method you used for the original transaction, unless you have expressly agreed otherwise; you will not incur any fees for this refund.

4. Items that can't be returned

  • Essential oil bottles that have been unsealed after delivery, for health and hygiene reasons.
  • Gift cards.

5. Exchanges

Want a different model? For unopened items within 30 days of delivery, contact us and we'll arrange an exchange. You pay the return shipping; we ship the new item to you for free.

6. Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card provider may take a few extra days to show the money in your account. If you haven't received your refund after 15 business days, please contact us.

7. Your legal guarantee

This policy does not limit your statutory rights. Under EU and Lithuanian consumer law, you are entitled to a legal guarantee of conformity of at least 2 years from delivery for goods that are faulty or not as described.

8. Contact

RevScent
A. Vienuolio g. 4, Vilnius, 01102, Lithuania
Email: revscent.store@gmail.com